FAQs
Our art prints are giclée printed on Hahnemühle German Etching paper, a premium, sustainably sourced paper with a beautiful texture and exceptional quality.
Each print is made to order and produced at the nearest print lab to minimize waste and reduce shipping distances—an eco-friendly approach that ensures both quality and sustainability.
A giclée print is a high-resolution print created using advanced inkjet technology. It is printed with archival-quality pigment inks on acid-free paper, ensuring exceptional color accuracy, sharp details, and long-lasting vibrancy.
Giclée prints are fade-resistant and designed to maintain their beauty for decades. However, to preserve their quality over time, it is best to avoid direct sunlight and excessive humidity.
This printing process is also eco-friendly, using water-based, non-toxic inks and sustainable materials.
Please refer to our Shipping & Return page for full details regarding all shipments.
Art Print: All art prints are made to order. Please allow 48-72 hours for printing & processing for art prints(excluding weekends and holidays).
Estimated Delivery Times(processing time not included):
- UK: 2–3 working days
- EU: 5–7 working days
- US: 4–6 working days
- Australia: 2–5 working days
- New Zealand: 7–10 working days
- Canada: 10–15 working days
- Rest of the World: 10–15 working days
While we strive to deliver your order promptly, please note that unexpected shipping delays may occur due to factors beyond our control. We appreciate your patience. Tracking numbers will be provided once your order has shipped.
All prints are carefully packaged and shipped in a flat mailer or tube, depending on the size of the print.
If you need a rushed shipment, feel free to email us at orders@sunleeart.com and we’ll do our best to accommodate your request.
Original: Original paintings ship within a week of purchase. All orders include tracking, and you'll receive a tracking number once your artwork is on its way.
US: Please allow 2–3 weeks from the date of purchase for delivery.
- International: Estimated delivery time is typically 3–4 weeks, depending on the destination and customs processing times.
**Please note: International customers are responsible for any customs duties, taxes, or import fees charged by their country.
At this time, we do not offer framed prints. However, all of our prints come in standard sizes, making it easy to find a suitable and affordable frame. For tips on framing, please visit our Framing Guide page.
Original paintings are shipped directly from my home studio in Minnesota, USA.
For prints, we work with an on-demand fulfillment partner that has facilities worldwide. Your order will be printed and shipped from the nearest print lab to your location, helping to reduce carbon emissions and environmental impact.
Yes! We are happy to accommodate custom size requests. Simply email us at orders@sunleeart.com with the name of the artwork and your desired size, and we will get back to you with availability and details.
We’re so sorry if your order arrived damaged or incorrect. To help us resolve this as quickly as possible, please email us at support@sunleeart.com within one week of receiving your order. Be sure to include:
- Photos of the damaged or incorrect product
- Your order number
- Any additional details about your order
We’ll get back to you with a resolution as soon as possible!
We do not offer returns or exchanges. Please refer to our Shipping & Return page for full details regarding return.
However, if there’s an issue with your order, please contact us, and we’ll be happy to assist you in resolving the matter.
Please note that orders placed with incorrect shipping information or made by mistake are the buyer’s responsibility. We recommend carefully reviewing the dimensions, artwork details, and shipping information before placing your order.
**All original artwork sales are final and cannot be refunded/exhanged.
Sun Lee retains all rights to all artwork she creates, including sold and commissioned works. This includes the right to reproduce and license images of her artwork, even after it has been sold.
Purchasing her artwork does not grant the buyer permission or rights to reproduce, sell, or otherwise use the artwork without her written consent. If you're interested in licensing any of her work, please reach out to collaboration@sunleeart.com — she'd love to hear your ideas!